Only 29% of web content management customers are satisfied with their solution, according to Forrester Research. This means that almost three out of four customers are not happy with their purchase. Imagine a car company or a TV manufacturer with that kind of approval rating. It would be completely unacceptable and those companies would not be around for long.
At Agility, we are shocked by this statistic and we go far beyond the competition to raise the average. Our goal is 100% satisfaction. But we don’t stop there. Not only will you be satisfied with your solution – you will be delighted – or you don’t pay any license fees while your Agility-managed site is live.
Here’s how we do it.
We will never force our software on you. Our free Perfect Fit Interview helps us uncover your specific capabilities, needs and problems. If we don’t see the potential to delight you with our software, we’ll let you know right away and recommend alternatives. With hundreds of options in the CMS space, we are certain there is one that is perfect for you.
Many content management vendors and implementers skip the planning and jump right into code. This is like building a skyscraper without a blueprint or baking a cake without a recipe. Our Discovery Process takes the guesswork out of your solution and ensures that everything you thought of – and the things that you didn’t – are incorporated into your solution.
Whether you engage with our services team, or work with a partner, we are involved for the life of the project. Unlike some CMS vendors that just forward you to a partner, we act more like a general contractor and bring in specialists to implement each component of the solution. Our implementation partners are hand-picked, rigorously trained, and maintain a very close relationship with us.
We go to painstaking lengths to ensure that Agility and your implementation are intuitive. We’re obsessed with minimizing the time it takes to learn the system and the number of clicks it takes to get your job done. Whether you’re a developer, editor, designer or marketer, we are constantly looking for ways to make your job easier. When there’s something you don’t like, tell us and we’ll fix it lickety-split.
We don’t walk away when your site goes live. Now more than ever, your site and digital campaigns need to adapt with the changing digital landscape. Because Agility is cloud-based, we are better equipped to respond to client requests for updates to the core CMS. This means your Agility interface evolves faster with instant monthly updates without any effort on your part – other than telling us what you want.
As hard as we try, there will always be questions about your solution. Our support team is standing by to help you and will respond to your emails within an hour.
Contact us to set up your Perfect Fit Interview
